Refund & Cancellation Policy

Last Updated: August 22, 2026

1. Overview

This Refund & Cancellation Policy explains the circumstances under which customers may cancel a service order or request a refund from Raphson LLC.

Because our services may involve research, analysis, planning, development, marketing, and other customized work performed specifically for a customer, refund eligibility may depend on whether work has already started.

By purchasing a service from Raphson LLC, you acknowledge and agree to this policy.

2. Cancellation Before Work Begins

A customer may request cancellation of a service order before Raphson LLC has started work on the order.

If the cancellation request is approved before work begins, the customer may be eligible for a full refund of the amount paid.

Cancellation requests should be sent to:

info@raphsonllc.com

A refund may be subject to payment processor fees that are non-refundable, where permitted by applicable law and disclosed at the time of purchase.

3. Cancellation After Work Has Started

Once work has started, the customer may still request cancellation.

However, the refund amount, if any, will depend on:

The amount of work already completed
Time and resources already committed
The type of service purchased
Whether customized research, analysis, development, or other deliverables have already been produced

Raphson LLC may deduct the reasonable value of work already performed before issuing any applicable refund.

4. Completed Services

Once a service has been fully completed and the agreed deliverables have been provided, the service is generally not eligible for a full refund.

If you believe that the delivered service does not substantially match the agreed scope, contact us within 7 calendar days of delivery so we can review the matter.

Where appropriate, we may offer:

A reasonable correction or revision
Completion of missing work
A partial refund
Another appropriate resolution

5. Product Research Services

Product research is a professional research and analysis service.

Because research work is customized and involves time spent evaluating products, markets, competition, pricing, and other information, refund eligibility may be limited once research has started.

A customer is not entitled to a refund simply because:

A researched product does not generate sales
A product becomes less profitable
Market conditions change
Competition increases
A marketplace rejects or restricts a product
The customer decides not to pursue the opportunity

Raphson LLC does not guarantee sales, revenue, profitability, rankings, product approval, or business success.

6. Service Revisions

If a purchased service includes revisions or corrections, the customer should provide clear and specific feedback within the timeframe stated in the service description or project agreement.

Revisions are intended to correct work that does not reasonably match the agreed scope.

Requests for completely new work or significant changes outside the original scope may require an additional fee.

7. Delays Caused by the Customer

Customers are responsible for providing information, access, files, approvals, and instructions required to complete the service.

If a customer delays providing necessary information or fails to respond to reasonable requests, the service delivery timeline may be extended.

Such delays generally do not qualify the customer for a refund.

8. Duplicate or Incorrect Orders

If you accidentally purchase the same service or package more than once, contact us as soon as possible.

We will review duplicate or incorrect orders and, where appropriate, issue a refund for the duplicate transaction.

9. Payment Processor Refunds

Approved refunds will generally be returned to the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on your bank or payment processor.

10. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, we encourage customers to contact us at info@raphsonllc.com so that we can attempt to resolve the issue.

Unauthorized or fraudulent transactions may be investigated and challenged through the applicable payment processor.

Nothing in this section limits any rights a customer may have under applicable law.

11. How to Request a Refund or Cancellation

To request a cancellation or refund, email:

info@raphsonllc.com

Please include:

Your full name
Order number
Service purchased
Date of purchase
Reason for the request
Any relevant supporting information

We may request additional information to verify the order and evaluate the request.

12. Refund Review

Each refund request will be reviewed based on the applicable service terms, the status of the work, the circumstances of the request, and applicable law.

Submitting a refund request does not automatically guarantee a refund.